How Does Knowledge Get in YOUR Enterprise?

After a couple of years of ""Knowledge Management"", the focus and the hope of the IT business and users are on ""Enterprise 2.0"" and "social". Enterprises spent a lot of time and effort in storing data, implementing Decision Support Systems, building Information retrieval systems, and so on. But more than ever, we search endlessly in our Inboxes for relevant information and are faced with "information overload" - and now new sources like Twitter, Facebook & Co. provide even MORE information?

This speech focuses less on what the so called "Knowledge Management" IS, than what it WANTS: We want to be able to find the information right WHEN we need it (information-just-in-time), and we want to be able to benefit from the experiences of our colleagues … We will discuss, how - and why - the "social" topic can provide additional benefit in the process of "sharing knowledge" within the organization: I suggest to seeing the social tools like Twitter, Facebook & Co not just as additional sources of information, but as a FILTER: when someone follows the "right" people, one will be more easily provided with valuable links to articles you probably never would have found on yourself.

Microsoft SharePoint Server supports these processes with a large set of new features, like Taxonomies, Content Types, Meta-Tags, Blogs, Wiki (and be aware that a Wiki is not "Wikipedia": companies do not to build a Glossary, when the decided to use a Wiki. Wiki is just an easy functionality to allow members of an organization to provide content with links to other articles, without having to learn HTML, … ), social tagging, rich media content, and much more. Sharing Knowledge is not a technological problem - but this technology can help.