SharePoint adoption is something many companies struggle with. Why is this? It’s not that there’s anything wrong with SharePoint. The real problem is end users’ lack of knowledge and understanding of how to use the numerous capabilities and features available within SharePoint. If this becomes widespread throughout the company, the result is “chaos”. Your SharePoint help desk becomes so bogged down with support requests, they spend all of their time responding to support calls (often answering the same questions over-and-over again). This can lead to frustrated support team members. Furthermore, if end users encounter a problem they don’t know how to solve and the support team is too busy to help, you now have frustrated end users too. They may solve their problem by using an alternative to SharePoint, which is exactly what management does NOT want to happen.
Is there actually a way to conquer the chaos of end user support and increase user adoption? Can support team members lighten their load by sharing tutorials and support documents so that “Help” is accessible when and where the end users need it most?
What if support was available through a Help Tab right from the SharePoint ribbon?
VisualSP provides in-context, on-demand HELP in the SharePoint Ribbon
We recently hosted a Free Webinar presented by Asif Rehmani, SharePoint MVP, Microsoft Certified Trainer (MCT), Consultant, book author…and “SharePoint Guy”. The goal of the webinar was to provide some insight into this dilemma.
So, if lack of user adoption and frustrated support team members is a challenge you currently deal with, you’ll want to check out this webinar.
VIEW WEBINAR
We talk about the strategies needed to cut down on the support phone calls and emails freeing you to really build powerful solutions in SharePoint instead of just being the SharePoint help desk.
One solution we talk about in our webinar is VisualSPTM SharePoint Help System – in-context and on-demand support for end users provided through the SharePoint ribbon. With VisualSP, companies empower end users by giving them HELP when and where they need it most. No more waiting for responses from support teams. In fact, you’ll hopefully cut down on support requests all together. This should result in more confident end users, and happier support team members.
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