Real World Scenarios Where Bots Can Improve Your Customer Processes

The rise of artificial intelligence (AI) and Machine Learning in the last couple of years has given a massive push to conversational interfaces, commonly known as chatbots. Creating a high-performing chatbot that can understand natural language was a complex job before, but with the introduction of the Microsoft Bot Framework and the available cognitive services you don’t have to be a rocket engineer anymore.

In this session we will cover:

– Types of Chatbots and when to use features / services provided by the bot Framework and Azure

– How to leverage business data (O365, Dynamics CRM, Knowledge Base) in your bot conversation

– Endpoints for Users: Omnichannel (Teams, Facebook Messenger, Skype etc.)

– Things that worked well and others that didn’t

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