The rise of artificial intelligence (AI) and Machine Learning in the last couple of years has given a massive push to conversational interfaces, commonly known as chatbots. Creating a high-performing chatbot that can understand natural language was a complex job before, but with the introduction of the Microsoft Bot Framework and the available cognitive services you don’t have to be a rocket engineer anymore.
In this session we will cover:
– Types of Chatbots and when to use features / services provided by the bot Framework and Azure
– How to leverage business data (O365, Dynamics CRM, Knowledge Base) in your bot conversation
– Endpoints for Users: Omnichannel (Teams, Facebook Messenger, Skype etc.)
– Things that worked well and others that didn’t