Much hype exists around Microsoft 365 Copilot and the benefits that generative AI might bring to Office users. But before an organization commits to the cost of deploying and using Microsoft 365 Copilot, it’s wise to take the time to consider the technical underpinnings of Copilot and how everything comes together to generate responses based on user data stored in SharePoint Online, OneDrive for Business, Teams, and Exchange Online.

This session discusses the technology that allows Copilot to work with Microsoft 365 apps and explains why different people might see different results. We cover the dark side of generative AI, the need for user training, the licensing cost and potential return, and other issues like oversharing and compliance. All wrapped up in observations based on 40 years of industry experience and just a touch of sceptic wit.