How can the contact centre and the marketing team work together to improve the overall customer experience and increase revenue? Join me as I demonstrate how you can make your data work for you with rich insights and next best actions through D365 Customer Insights, D365 Marketing and Omnichannel for Customer Service. I will demonstrate a typical use case and discuss how each component works together to orchestrate a personalised customer experience based on a homogenous platform and unified data estate.
Benefits of Attending this Session:
- Understand how the Microsoft platform can be used to provide personalised customer experiences
- Marketing and Customer Service are not often paired. We will show how they work together to build customer loyalty
- How can you get a true customer 360 view of data to provide insight and guidance to agents
