In this comprehensive discussion of business and service governance, SharePoint MVP Dan Holme brings together elements of respected management, project and development frameworks, informed by his experience with and lessons learned from thousands of IT professionals, managers, developers, end users and CIOs around the globe. Dan identifies the critical factors for successful governance, including vision, roles and responsibilities, accountability, measurability, process, and iteration. You come away with messages you can use to understand and communicate the role of SharePoint to your organisation, an invaluable framework with which to translate requirements to design, guidance for avoiding requirement gathering spin-cycles, and an understanding of the strategic, cultural and procedural components of a successful SharePoint implementation.