Where To Go for Help with Microsoft Teams

So much happening on the first full day of sessions at #ESPC18, and some excellent questions and discussion happening in the Ask the Experts section of the expo hall. For those in attendance, if you have specific questions about a Microsoft product or service, you’ll definitely want to visit the ATE section, right next to the Community Hub in the expo hall. 

I was able to staff the kiosk for Microsoft Teams, and had a steady stream of visitors stop by to ask questions and discuss adoption strategies. In general, people wanted to know more about the management of Teams and Channels as the platform continues to see rapid adoption. There were many questions about the roadmap, including some of the major open requests in User Voice.  

If your organization has specific requirements for Teams (or SharePoint, Yammer, OneDrive, or any other Microsoft solution), then I highly recommend you take a look at three primary locations for news and community discussion: 

  1. User Voice
    If you’re unfamiliar with the site (https://microsoftteams.uservoice.com/), User Voice allows you to search for community-suggested features and vote on them. If there is a specific feature missing from the product that would help your organization to better adopt or manage Teams, search through User Voice to see if something has already been submitted. If it is already in the system, vote on it, and sign up for updates so that you can track its progress. If you do not find what you’re looking for, submit a new idea. If your request garners 10 or more upvotes, Microsoft will review it – and potentially add it to their roadmap.  
  2. Microsoft Tech Community
    Hopefully everyone has already created a Tech Community profile (https://techcommunity.microsoft.com/), but if not, do it today! This is *the* online community to connect with Microsoft product and engineering teams and discuss all aspects of the Microsoft tools and services that matter to your business, and can usually provide the answers you need. If not, it is the right place to start a discussion and get a rapid response from key Microsoft personnel. And if you’ve created a new User Voice item, share the link within the Tech Community and ask people for your support, helping to get a more rapid response from Microsoft. 
  3. Success with Teams
    And finally, for the latest guidance and resources on all-things Microsoft Teams, you’ll definitely want to bookmark https://www.successwithteams.com/, which is constantly being updated and expanded with tools to help you expand, extend, and support Teams as your organization adopts the platform. 

I hope you find this information helpful, and look forward to meeting with more of you in the Ask the Experts hall this week at #ESPC18! 

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