Office Document in SP 2010 Won’t Open – Explorer Fails, SDP Fails

Problem: Can’t open Office documents (Word, Excel or PowerPoint).  Additionally can’t connect to SharePoint using SPD2010 or Publish forms using InfoPath 2010.  Another effect has been that Windows Explorer won’t display document library’s.

Office Documentiamge 3 paul beck

Initial Hypothesis:  A colleague of mine Gzregorz in Poznan figured out the issue using Fiddler.  Our site was running over SSL so he had to decrypt the response’s and requests using Fiddler.  Fiddler was also used to intercept the requests from the Office client program.  From this he could see MS Word issuing more than simply GET and POST verbs.  Recently our SharePoint test environment had been hardened which include only allowing GET & POST verbs.  This also only occurs if you are using STSsession cookies.  This was previously discussed

You can check your farms cookies session setting using the following PowerShell cmd:
PS> Get-SPSecurityTokenServiceConfig

As it has been explained to me, because the sessioncookies are being used, the cookies are no longer written to disk, so the Office application needs to authenticate (as it can’t use the cookie created by the SharePoint browser session). The Office client uses WebDAV request, has to authenticate and it passes requests that are not GET or POST based to retieve the file.

Resolution:  Check IIS and the instances of IIS are allowing all verbs in request filtering or use the default sessioncookies setting (false).

Office Document

This article was originally posted on SharePoint 2010 Notes.

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