Finding the right information has long been a major challenge for companies. Overall, an information Worker spends an average of 26 per cent a day looking for information. That implies a lot of potential in optimizing the process of search. Search technologies aim to solve this problem. Unfortunately search results are mostly below expectations. The reason is not the search technology per se, but the quality of data to be searched. The following topics cause considerable problems:
Knowledge is not explicitly available. Important information is not explicitly captured but available in various documents.