We gave an overview of the advantages of using Applications Portals in a previous blog article. We explained how our applications use these portals to encourage users to engage with SharePoint. The portals give users a friendly, intuitive interface to interact with the Help Desk, the Support Desk, Purchasing, HR, or other business applications. These portals are sometimes called… READ MORE
When it’s time to choose SharePoint support services, what should you require from the provider and what services should you include in a service level agreement? In this post, you will find several things to consider before kicking off a support project to move on from a traditional troubleshooting to a continuous improvement of your… READ MORE
If a lack of user adoption and frustrated support team members is a challenge you currently deal with, you’ll want to check out this blog and accompanying webinar.
As anyone working with SharePoint and trying to get people to use solutions provided will know – you simply cannot guarantee any success concerning the usage of any SharePoint solution, if the relevant support provided is not ‘good’ enough in the eyes of those using the solution.
We have been working closely with Microsoft to ensure our solution features are up and running for the highly-anticipated release of SharePoint 2013. As a result, we are proud to announce KnowledgeLake Imaging will provide new functionality and features that take the greatest advantage of what’s new in SharePoint 2013 for a range of deployment options, including cloud and on premises. Our customers can now apply for access to KnowledgeLake’s beta Imaging product for SharePoint 2013.
We had a meeting today to discuss what we should do prior to escalating a ticket to Microsoft. There’s obviously a lot of troubleshooting that Tier 2, Tier 3, and Engineering should do prior to an escalation to Microsoft, and all of that due diligence, but I wanted to put together an escalation checklist that goes beyond it. Kudos to Microsoft Support and Microsoft PFEs.
