In this session, join Peter Ruiter and Olaf Herzig, solution architects at Capgemini, as they delve into the world of Dynamics Customer Service empowered by extended Copilot integration.

We will show you how you can extend Copilot to give agents access to data from external systems to really make their lives way more easy by having important data at hand in a conversational way.

Discover how to leverage Copilot’s capabilities to amplify and customize Dynamics 365 Customer Service experiences.

Benefits of Attending this Session:

• Tailored AI Integration: Learn how to tailor Copilot’s AI functionalities to suit Dynamics Customer Service, optimizing workflows, and enhancing customer interactions.
• Customization Strategies: Explore strategies for customizing Copilot within Dynamics 365 to meet specific business needs and elevate customer service experiences.
• Real-world Implementation Insights: Gain insights from real-world implementation examples, understanding the challenges, successes, and best practices for extending Copilot in Dynamics Customer Service.