Join Microsoft MVP Guro Faller in this session of practical strategies for adopting relevant technologies and ways to elevate your Customer Journeys through technology to meet current customers’ expectations!
Your customer journey needs to be personalized, seamless, and relevant to deliver exceptional experiences as customers expect to be seen, recognized, and supported across all channels, making the customer the only channel.
🛍️Customer experience: Ensure that customers can move seamlessly between different channels (e.g., online, in-store, mobile) and have a consistent experience throughout their journey.
💸Focus on loyalty: Identify your most loyal customers and develop targeted strategies to retain their business, such as exclusive offers, personalized incentives, or VIP treatment.
Different strategies need different technological backing, such as a Client Data Platform, Loyalty management solutions, Marketing, and Customer Experience Platforms including Customer care and service – and how can we achieve that with Dynamics 365 as our core platform?
Benefits of Attending this Session:
- Industry Perspective for Customer Experience Platform
- Ways of interacting with consumers and customers to increase brand loyalty and value
- Real-life examples of strategies for hyper-personalization
