This demo-driven session presents practical integration patterns for connecting Copilot Studio agents with Power Automate and Azure Functions. Through real-world use cases—including IT onboarding and offboarding—attendees will see how agent-to-tool-call wiring and server-side functions enable agents to take verifiable, auditable actions in enterprise systems.

Why This Matters
Agents deliver the most value when they can act on business processes: creating tickets, provisioning accounts, performing lookups, triggering approvals, or calling APIs. Repeatable integration patterns reduce engineering effort, limit privileges, make actions auditable, and lower operational risk—empowering teams to safely automate common workflows.

What You Will See
Three Integration Pattern Demos

• Agent → Power Automate flow

• Agent → Azure Function (HTTP/webhook)

• Hybrid orchestration (Flow → Function)

Use Cases Illustrated

• IT onboarding and offboarding

• Service desk ticket creation and escalation

• Password resets

• HR onboarding tasks

• Approval workflows (expense and time-off requests)

• Order-status lookups

• Knowledge-base retrieval with safe redaction

Operational Patterns Covered

• Authentication options (service principal vs. managed identity)

• Least-privilege permissioning

• Telemetry and correlation (linking agent transcripts to flow runs and function executions for audit)

• Production checklist items (error handling, idempotency, retries, and monitoring)

Implementation is demonstrated at a practical level; full lab materials are available after the session for teams seeking hands-on follow-up.

Who Should Attend
Developers, integration engineers, Power Platform implementers, solution architects, and platform owners who need to enable Copilot Studio agents to perform actions across Teams, web portals, and backend systems.