A global manufacturing company with 16,500 employees and €4.3 billion in revenue needed a modern field service system to replace its outdated solution in one business line. The project started with two major constraints: an ambitious timeline and a tight budget.

Most organizations in this situation would simply purchase an existing field service product. We took the same path at first and evaluated several commercial options. Each of them had strengths, but none of them fully met our operational requirements without significant customization or compromises. Instead of selecting one, we chose a different route: we combined the best ideas from each product and built our own field service solution using the Power Platform.

This session walks through that journey from the inside. We will explain why we decided to build rather than buy, how we organized the project, and the practical steps we took to design, validate, and deliver a modern field service system at enterprise scale.

You will learn:
– the business and technical drivers behind our decision
– how we defined the core features inspired by leading products
– how we used Power Apps, Dataverse and Power Automate to build a complete solution
– what went smoothly — and what didn’t
– how long the project took from idea to production
– key lessons for anyone considering a similar path

If you’re interested in real-world Power Platform delivery, large-scale field operations, or understanding when it makes sense to build instead of buy, this session will give you concrete examples and practical takeaways.