AI agents are the next evolution beyond chatbots and copilots—autonomous components that reason, call tools, and take action. But how do you connect them to your Dynamics 365 data?

This session introduces Microsoft Agent Framework and shows you how to build an AI agent that queries Dataverse, analyzes customer data, and delivers actionable insights. Through a live demo, we’ll build a Sales Intelligence Agent that retrieves accounts, opportunities, and activities, then recommends next best actions—all powered by Azure OpenAI and the Agent Framework.

You’ll learn how to expose Dataverse as tools for your agent, handle authentication securely, and design prompts that drive reliable behavior.