How do you move a massive public-sector contact center – with 16,000 users, dozens of legacy systems, and dozens of integrations – to Microsoft Dynamics without breaking the flow of citizen service? In this session, UWV and Capgemini take you behind the scenes of one of the largest government Dynamics Customer Service go-lives in Europe.… READ MORE
AI agents are the next evolution beyond chatbots and copilots—autonomous components that reason, call tools, and take action. But how do you connect them to your Dynamics 365 data? This session introduces Microsoft Agent Framework and shows you how to build an AI agent that queries Dataverse, analyzes customer data, and delivers actionable insights. Through… READ MORE
Running a Power Platform Centre of Enablement can feel like trying to build a plane while you’re mid-flight. New features arrive weekly, demand grows faster than capacity and governance expectations never slow down. No wonder so many Centre of Enablement leads feel overwhelmed before they even start. This session, led by MVPs and governance thought-leaders… READ MORE
How do you fuse pro-code engineering with low-code maker culture when building a global, enterprise-grade GenAI platform? In this session, HEINEKEN lifts the lid on how we designed the GenAI Brewery—our scalable enablement platform—powered by enterprise components and integrated with Azure AI Foundry as the orchestration brain for agentic AI. We’ll explore how the GenAI… READ MORE
Three years ago, Schiphol Airport began its Power Platform journey with a small, committed team and a bold ambition: empower employees to shape the digital future of one of Europe’s most complex airport ecosystems. Today, more than 700 makers are building thousands of flows, applications, and agents that support day-to-day airport operations, from baggage logistics… READ MORE
AI doesn’t have to be a “Black Box”. With just a few Azure tools you can take complete control over what AI is doing and get the exact results you expect….EVERY TIME. This all-demo session will showcase how the right combination of Azure AI Search, MCP, Azure Functions, and Azure AI Foundry can consistently give… READ MORE
In this session, I’ll showcase advanced management and monitoring techniques needed to build enterprise-grade Power Automate flows. Designed for citizen developers, low-code users, and organizations aiming to scale their workflows, this session focuses on ensuring reliability, maintainability, and real-time visibility in your flows through effective error handling and monitoring strategies. What You Will Learn: Enterprise… READ MORE
Power Pages has been the low-code/no-code platform for building externally facing websites and portals connected to Microsoft Dataverse. But what if you need the speed, fluidity, and modern feel of a React powered Single Page Application (SPA)? With Microsoft recently enabling code-first experiences in Power Pages + AI assisted development, makers and pro-developers can now… READ MORE
Power BI has been successful in bringing business intelligence to the masses, partly by being so flexible. The downside of flexibility is that some approaches can work better than others, and some may be better in some situations than others. This session explores some of the common report building patterns, where they are applicable, and… READ MORE
In the rapidly evolving landscape of artificial intelligence, Retrieval-Augmented Generation (RAG) stands out as a game-changing approach that combines the strengths of retrieval-based systems and generative models to produce more accurate and contextually relevant outputs. With its advanced AI capabilities, Copilot Studio provides an ideal environment to leverage RAG for a wide range of applications.… READ MORE
