Archives: Events

Microsoft’s Digital Contact Center: Behind the Scenes
Events

Join me in this exciting session where we’ll embark on a journey to set up a fully operational omnichannel configuration in less than an hour. We’re talking about bringing chat and voice channels together, spiced up with skills-based routing and the incredible Customer Service CoPilot. And guess what? You won’t just watch – you’ll get… READ MORE

Using AI in Low Code Chatbots
Events

In this session, attendees will learn how to leverage the power of artificial intelligence (AI) in Power Virtual Agents in the Power Platform to enhance customer engagement and streamline business processes. This session will dive into the various AI capabilities available in Power Virtual Agents, including natural language processing, sentiment analysis, and using large language… READ MORE

Power Platform & MS Fabric: No-Copy Data Integration & Analytics
Events

Microsoft Fabric is a comprehensive analytics solution for enterprise organizations that enables data movement, real-time analytics, and BI. In other words, “it’s a data platform for the era of AI”. For Dynamics CRM or PowerApps users, the data already resides in Dataverse and with a few clicks, it can be made available in Microsoft Fabric,… READ MORE