We’ve all experienced it: the flood of emails in customer service. Most of the companies we support have one or more inboxes that receive hundreds of emails every day. From complaints and queries about newsletters, payment options, and deliveries to donation requests and fan mail, everything is included. Typically, these inboxes are managed manually by… READ MORE
AI is no longer just a buzzword. With Microsoft’s Copilot Agents becoming more powerful and accessible, every employee will soon want one. And rightly so, because AI agents promise real value: But with great potential comes great responsibility. Many IT leaders are already asking us: “Are we really going to give every employee access to… READ MORE
Webinar Description: Join Wolters Kluwer for an exclusive session where we dive into early adoption experiences with Microsoft Fabric and Copilot. We’ll walk through our journey exploring these powerful tools—what worked, what didn’t, and what we’ve implemented so far. If you’re curious about Fabric Copilot or planning to get started, this session offers valuable firsthand insights.… READ MORE
BIG NEWS!! Microsoft Fabric Copilot is now available for F2 – F32 Capacities! That means if you have Copilot enabled in the Admin Portal, you can now use it! What can we do, don’t worry Bradley Ball, aka @SQLBalls , has got you covered! STAY UP TO DATE Continue your learning and register for… READ MORE
Presentation Slides: 202504-ESPC-Webinar-Storage-opt-and-IA.pdf The amount of data generated by employees has skyrocketed in recent years—documents, meeting replays, AI-generated content, and more. Exceeding your SharePoint quota can be costly, even though every company is allocated 1TB of SharePoint storage, plus 10GB per user. In this session, we’ll cover: What increase storage ? How your quota is calculated and… READ MORE
Building Your Copilot Muscle: Practical Examples If you’re looking to build your #Copilot muscle, then look no further than this tutorial. Zoe goes through some practical examples to help viewers. Zoe starts off by prompting in BizChat in Copilot in the browser, and then shows how to provide more context. You can then edit the… READ MORE
Webinar Description / Agenda – Embark on a journey to enhance your AI journey with Microsoft Viva. Discover how to prepare your organization for this revolution and empower your employees to embrace new ways of working with Microsoft Viva. In this session, you’ll learn how to drive your AI initiative through employee engagement and performance. Unlock the full… READ MORE
If you’re already using Dynamics 365 Business Central, you might be curious about what Dynamics 365 Sales has to offer. In this session, we’ll bridge the gap between the two. We’ll start with the basics of Sales, highlighting its user-friendly features and how it can simplify your sales processes. You’ll see firsthand how it can… READ MORE
Configure Single Sign On for Custom Copilots Paolo shows viewers how to configure a single sign on for custom Copilots in #CopilotStudio. As part of this process, Paolo shows how to expose an API and more. By creating a single sign on, the custom #Copilot will not require the login flow for the user anymore.… READ MORE
Configure Security with “Manual” Authentication for Custom Copilots Paolo demonstrates how to configure security with “manual” authentication for custom #Copilots, in #CopilotStudio. Paolo shows how to register an application, configure a platform, create a client secret, and request API permissions. STAY UP TO DATE Continue your learning and register for upcoming webinars here. Catch up… READ MORE
