Building Scalable, Repeatable Feedback Mechanisms

Creating lasting organizational change is difficult. In an era where Artificial Intelligence (AI) is rapidly transforming workplace dynamics, it’s critical for IT and change managers, alongside end-user experience management experts, to leverage advanced feedback tools and strategies.

Creating scalable and repeatable feedback mechanisms is imperative for not only driving organizational change and enhancing the end-user experience, but in understanding and analyzing usage, engagement, impact, and calculating ROI, thereby aiding in strategic decision-making processes. We’ll explore the effectiveness of surveys, polling, roundtable discussions, Microsoft and industry best practices, and the innovative use of AI for garnering inclusive and actionable feedback.

The discussion extends to internal education strategies, the distinction between internal vs. external feedback mechanisms, and the utilization of platforms like Adoption.Microsoft, Viva Academy, M365 Learning Pathways, and other scenario-based training.

Key Takeaways:

  1. Strategic Feedback Collection: Understand the importance of employing a mix of surveys, polls, and discussions to collect comprehensive feedback across different organizational levels.
  2. AI in Feedback Mechanisms: Learn how Copilot can streamline feedback processes, offering detailed analytics and ROI assessments.
  3. Internal Education and Training: Gain insights into the significance of internal education via platforms like Viva Academy and M365 Learning Pathways, and how to customize content for targeted learning experiences.
  4. Microsoft Suite Utilization: Discover the differential offerings of Microsoft’s E3/ E5 and Premium tiers, and how they cater to varied organizational needs, from small and medium businesses to large enterprises.
  5. Insights and Adoption: Review the concept of the Adoption Score and how insights from both Microsoft’s and customers’ experiences can guide the creation of effective feedback systems and AI councils.
  6. AI’s Role in Upskilling: Shift perspectives from fearing AI’s impact on jobs to recognizing its potential in upskilling roles and facilitating company growth.

This session promises to equip Leadership, User Enablement, and Technical Readiness experts with the knowledge and tools necessary to implement efficient feedback mechanisms that not only enhance the user experience but also support organizational development in the AI-driven workplace.


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