Company Name: Kofax

SharePoint Topic: Content Management

Challenge :

Twinings’ first data management system from IBM® (FileNet®
Content Services) used Kofax scanning software to capture and
manage the storage of HR and finance related documents within the
business. However, with more than 3,500 invoices handled each month
in the finance department alone, the FileNet system proved to be
too cumbersome and outdated to handle the vast amount of
information.

With the number of invoices and sensitive HR documents only set to
increase, management at Twinings realised that they needed to
implement an upgraded document management system that could reduce
the dependency on physical file stores, allowing for data to be
scanned as soon as it entered the organization.

Benefits and Outcomes:

The combined Kofax and Microsoft SharePoint solution has enabled
the HR and finance departments to improve their efficiency and
productivity with a centrally managed single silo for both paper
and electronic content.

The platform also enables HR and finance staff to access a range
of documents in a matter of minutes as opposed to hours or days,
regardless of their physical location.

Today, since migrating from FileNet, Twinings has upgraded to
Microsoft SharePoint Server 2010, while still incorporating Kofax
capture software. As a reliable solution to Twinings’ information
management challenges, the platform is flexible enough to be rolled
out across other business functions within the organisation.