Power Virtual Agents enables you to create a chatbot with no code using a graphical user interface. This video is an introduction on how to get started with creating your first bot in Power Virtual Agents. It takes you through creating and naming your bot, and putting it in the right environment so that you can connect it to other business systems to take action.
You will then learn how to create topics, including trigger phrases that take advantage of natural language processing, author your topics using the no-code canvas, edit the standard greeting topic to create a top level navigation, and test and publish your bot.
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About the Author:
I am an evangelist for all things Microsoft Power Platform and Dynamics 365. I am a “Learn-it-All” (and a “Share-it-All”) covering PowerApps, Flow, AI, Dynamics 365 Customer Engagement and Marketing, and showing how to bring all the different parts of the platform together to make them sing. More than anything, I love doing live demos – answering questions, exploring the art of the possible, and bridging the gap between technology and business users – creating those lightbulb moments when people truly see how the technology can work for them.
Crosbie, L. (2020). Introduction to Power Virtual Agents: Create Your First Bot. Available at: https://lisacrosbie.com/introduction-to-power-virtual-agents-create-your-first-bot/ [Accessed: 3rd March 2021].
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