Symon Garfield works with business leaders to re-imagine and bring to life the ways in which digital technologies can open new ways to transform customer interactions, create flexible, engaging and innovative workplaces, transform operations, and create new business opportunities. A specialist with 21st century techniques including agile methods, design thinking, storytelling, and serious games. A doctoral candidate at Henley Business School, his research focuses on the entanglement of people and technology in processes of organising.