The Power Platform has a new member of the family: Power Virtual Agents!
Power Virtual Agents, provide exceptional support to customers and employees with AI-driven virtual agents. Easily create and maintain bots with a no-code interface.
If you aren’t familiar with bots, a bot is a computer program that utilizes conversational AI, a bot can conduct text conversations with your customers to direct them to what they need quickly without requiring your human agents to intervene. Bots provide a great way to answer simple, repetitive questions from your customers and to help them do repeatable tasks like find out how to return or exchange an item, join your rewards program, or cancel an order (which you’ll learn how to do in this training). Bots save your agents time (and your company money) by freeing agents to focus on more complex problem-solving and handle more valuable customer interactions.
This blog post is a very introductory walk through on how to get started creating your own bot.
Step 1: Navigate to https://powervirtualagents.microsoft.com/en-us/ and select “Try Preview”
Step 2. Log in to the tenant you want to create your bot in.
This presumes you already have an environment created in your Office Tenant. If you don’t already have a Tenant or environment please see the directions can be found in an App an two hours in the Power Apps training: https://aka.ms/powerappstraining
Step 3. Create a new bot.
Being there is no bot in your tenant, you will get automatically get prompted to create one.
Step 4. Set up the bot options
If you don’t want to create your bot in the default environment, you can set this under “More Options”
Step 5. That is, it! Your bot is built, and it is time to test it!!!!!!!!
To do this turn on tracing
Step 7. Watch the processing and workflow
Step 8. Customize your bot
Now that you have seen your bot in action, let’s customize it!
The easiest place to start is the greeting button. If you toggle tracing back off you see this option.
Step 9. Change your greeting
Step 10. Verify your Updates!
Simply rerun your bot and greet it, the response should now come back with your new greeting!
Congratulations you have just created your own bot with no code and simple configuration changes.
Sterling, C. (2019). Creating a Power Virtual Agent bot in 10 easy Steps! Available at: https://powerusers.microsoft.com/t5/News-Announcements/Creating-a-Power-Virtual-Agent-bot-in-10-easy-steps/ba-p/395918 [Accessed: 10th April 2020].
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