Process Approach

ISO 9001:2015 utilises a process approach in the implementation and auditing of a QMS. A process has five distinct characteristics:

  • Inputs
  • Outputs
  • Use Transformation
  • Measurability
  • Ownership

In this last revision, the process approach was enhanced with the consideration of the PDCA cycle and risk-based thinking.

Therefore, having a process approach helps with multiple standards, like environmental, safety and quality standards.

Process Approach

A process map is the ideal entry page for end users to drill down the QMS.


50+ processes are described based on ISO 9001:2015 characteristics, including process purpose, inputs, outputs, indicators, customers and linked parent and child processes.


For each process, end users can view the process-related compliance documents, risks, key performance indicators and knowledge articles.

In this example, the end-user can click to open the nonconformity process flowchart.


Data and information is automatically consolidated at the process level allowing process owners efficiently monitoring and improving processes.

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