ISO 9001:2015 utilises a process approach in the implementation and auditing of a QMS. A process has five distinct characteristics:
- Use Transformation
In this last revision, the process approach was enhanced with the consideration of the PDCA cycle and risk-based thinking.
Therefore, having a process approach helps with multiple standards, like environmental, safety and quality standards.
A process map is the ideal entry page for end users to drill down the QMS.
50+ processes are described based on ISO 9001:2015 characteristics, including process purpose, inputs, outputs, indicators, customers and linked parent and child processes.
For each process, end users can view the process-related compliance documents, risks, key performance indicators and knowledge articles.
In this example, the end-user can click to open the nonconformity process flowchart.
Data and information is automatically consolidated at the process level allowing process owners efficiently monitoring and improving processes.